Terms of Service (TOS)

1. Definitions

  • “Service”: Refers to the AI assistant software-as-a-service platform provided by Noema Consulting (hereinafter “Provider”).
  • “User” or “You”: A registered company or organization that accesses and uses the Service.
  • “Content”: Any data, text, images, audio, video, code, or other materials uploaded, shared, or generated by Users through the Service.
  • “AI Outputs”: Results, responses, or data generated by the AI assistant as part of the Service.

2. Eligibility and Registration

  • To use the Service, you must be a registered company or organization with legal authority to enter into this agreement.
  • Access to the Service is restricted to authorized personnel within your organization who have been granted access by you.
  • You agree to provide accurate and complete information during registration and notify us of any changes to such information.

3. Permissible Use

You may use the Service solely for legitimate, lawful purposes in accordance with these Terms of Service. This includes:

  • Generating AI Outputs for internal business operations.
  • Using the Service as part of your organization’s workflow or decision-making processes.
  • Sharing AI Outputs within your organization for authorized business purposes.

4. Prohibited Uses

You agree not to use the Service for any of the following prohibited activities:

  1. Any illegal, unlawful, or harmful purpose.
  2. Engaging in fraud, deception, or misrepresentation.
  3. Accessing or using the Service in a manner that violates intellectual property rights, privacy rights, or other applicable laws.
  4. Using the Service to generate or distribute content that is defamatory, obscene, threatening, harassing, or otherwise objectionable.
  5. Sharing AI Outputs outside your organization without prior written consent from Provider.

5. Content and Data Ownership

  • You retain full ownership of all Content you upload or create using the Service. Provider does not claim ownership of any such Content.
  • Provider holds a non-exclusive, royalty-free license to use, store, and process your Content solely for the purpose of providing the Service.
  • All AI Outputs generated by the Service remain the property of your organization.

6. Limitation of Liability

  • The Service is probabilistic in nature, and Provider makes no representations or warranties regarding the accuracy, completeness, or reliability of AI Outputs.
  • You acknowledge that the use of AI technology inherently involves risks, and you are solely responsible for verifying and validating any outputs before taking action based on them.
  • In no event will Provider be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Service.

7. Termination and Suspension

Provider may terminate or suspend access to the Service at any time, with or without cause, upon written notice. Upon termination:

  • Your right to access and use the Service will immediately cease.
  • All data associated with your account will be permanently deleted from Provider’s systems within [X] days of termination.
  • You acknowledge that Provider has no obligation to retain or provide you with copies of any Content or AI Outputs following termination.

8. Service Level Agreement (SLA)

Provider commits to the following:

  1. Uptime: The Service will maintain an uptime of at least 99.5% during each calendar month, excluding scheduled maintenance and force majeure events.
  2. Support Response Time: Provider will respond to support inquiries within [X] hours during business hours (Monday-Friday, 9 AM - 5 PM UTC).
    Provider shall not be liable for any damages resulting from downtime or delays in support response beyond these commitments.

9. Payment Obligations

  • Use of the Service is subject to payment of fees as outlined in your signed agreement with Provider.
  • Fees are non-refundable, except as otherwise provided in writing by Provider.
  • You agree to pay all applicable taxes related to the Service.

10. Governing Law

This Agreement and any disputes arising out of or relating to it shall be governed by and construed in accordance with the laws of [Your Jurisdiction]

11. Arbitration

Any dispute arising out of or relating to this Agreement shall be resolved through binding arbitration administered by [Arbitration Institution], in accordance with its rules. The arbitration shall take place in Qatar.

12. General Terms

  • Provider may modify these Terms of Service at any time, and such modifications will become effective upon posting on the Service. Continued use of the Service following any modification constitutes acceptance of the updated terms.
  • If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Effective Date: February, 1st 2025
Last Updated: February, 1st 2025

By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.